First action
Pause payment, document transfer or remote access. Reconnect through a known channel found outside the received message.
Topic pathway
Choose the right checks for messages, supplier payments, recruitment, fundraising and fake support.
Pause payment, document transfer or remote access. Reconnect through a known channel found outside the received message.
A record of the original request, independently reached contact, verified destination and payment or access decision.
A legitimate company, genuine invoice or correct logo does not authenticate the request. If a transfer has already occurred, contact the bank through its official channel immediately.
Record the fact being checked, the material reviewed, what remains unknown, the person responsible and the next review trigger. A result is useful when another reader can understand why an action was chosen and what would change it.
| Situation | Check | Record to keep |
|---|---|---|
| Changed bank details | Pause the change; call a known contact using a previously retained number. | Contact identity, confirmed destination and approval independent of the message. |
| Recruiter demanding an advance | Verify the opening through the employer and confirm the recruiter’s mandate. | Job reference and independently obtained response. |
| Support requesting remote access | Close the solicitation and independently open official support. | Original message and actions taken; notify IT if access was granted. |
| Urgent fundraising story | Identify organiser, beneficiary and payment route. | Source of need, donation destination and remaining unknowns. |
Requests for secrecy, urgency or bypassing normal approval warrant a pause. Do not let pressure choose the verification channel. If funds have already been sent, immediate contact with the bank takes priority over lengthy OSINT research.
No. A genuine account can be compromised. Check the action and beneficiary independently.
Original request, relevant times, action taken and a short timeline. Exclude passwords and temporary codes.
Further reading
WORLD SOCIAL NETWORKS
Follow a social-platform pathway for checking a request through another channel and organising the material needed for a report.
WORLD HUMANITARIAN GUIDE
Explore practical criteria and official organisation links before responding to a humanitarian appeal.